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- Tom Johnston
both written by G
Track: 30 - Cranking Em Out
A New York Times Notable Book of 2022
Raving Fans -- Ken Blanchard, Hardcover Gary Waynesmith - Tom JohnstonWritten in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and
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